Patient Service Representative & Medical Scheduler

Position: Patient Service Representative & Medical Scheduler

Location: Winston-Salem, NC (Must be willing to drive to our client's Charlotte location once every other week) 

Pay: $27 to $32/hour

Experience:  

1. Prior experience as a Patient Service Representative, Medical Scheduler, or in a similar patient-facing healthcare role is preferred.
2. Experience using electronic health record systems, medical scheduling software, and Microsoft Office.

Education: High school diploma or equivalent required; certification or additional education in medical administration is a plus.

Type: Full-time; Direct Hire

Schedule: Monday - Friday, 8:00am to 5:00pm

Greene Resources is seeking an organized, detail-oriented, and compassionate Patient Service Representative & Medical Scheduler to support our patients and clinical providers. This position is responsible for coordinating appointments, consultations, procedures, and related services while maintaining accurate patient information and providing a professional, patient-centered experience. The ideal candidate is an effective communicator who can manage multiple priorities, adapt to changing schedules, and work collaboratively in a fast-paced healthcare environment.

Job Description: 

1. Schedule and reschedule patient appointments, consultations, procedures, and surgeries by phone, email, and in person, based on patient needs and provider availability.
2. Manage provider schedules to make efficient use of provider and patient time.
3. Coordinate with providers, clinical teams, and staff to confirm availability and support patient care.
4. Give patients appointment details, preparation instructions, and other relevant information.
5. Confirm upcoming appointments and send reminders to reduce cancellations and no-shows.
6. Manage waitlists and accommodate urgent or time-sensitive requests.
7. Answer incoming calls and respond to patient questions and requests promptly and professionally.
8. Verify insurance coverage and keep patient demographic, scheduling, and insurance information accurate in the EHR and scheduling systems.
9. Protect patient confidentiality and comply with HIPAA, applicable healthcare regulations, and organizational policies.

Position Requirements:    

1. Familiarity with medical terminology, insurance verification, and healthcare scheduling practices.
2. Excellent organizational and time-management skills, with strong attention to detail.
3. Ability to manage multiple priorities and adapt effectively to schedule changes.
4. Strong problem-solving skills and a proactive approach to responsibilities.
5. Excellent written and verbal communication skills.
6. Professional, compassionate, and patient-centered demeanor.
7. Ability to work independently and collaboratively in a team-oriented environment.

Benefits/Perks:

1. Bonus incentive program available after completing two years of employment
2. 401(k)
3. Dental insurance
4. Disability insurance
5. Health insurance
6. Life insurance
7. Paid time off
8. Referral program
9. Vision insurance

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO