Patient Services & Financial Coordinator

Greene Resources is looking for an experienced, locally based Patient Services & Financial Coordinator with a passion for helping couples start families to work in our well-appointed Winston-Salem IVF clinic. Must be able to travel to the Charlotte office once every other week. Accommodations will be provided, and mileage will be reimbursed. The candidate will not only have the technical skills, but also the interpersonal skills to be a positive and upbeat team member. 

Position: Patient Services & Financial Coordinator

Location: Winston-Salem, NC

Pay: $27 to $32/hour

Experience:  

1. Prior experience as a Patient Service Representative, Medical Scheduler, or in a similar patient-facing healthcare role is preferred.
2. Experience using electronic health record systems, medical scheduling software, and Microsoft Office.

Education: High school diploma or equivalent required; certification or additional education in medical administration is a plus.

Type: Full-time; Direct Hire

Schedule: Monday - Friday, 8:00am to 5:00pm

Job Description: 

1. Meet with patients to discuss and provide written fees for all IVF treatments.
2. Maintain professionalism and compassion in all patient interactions.
3. Responsible for compliance with all HIPAA regulations presented in training provided by the organization.
4. Represent the organization professionally to all patients by communicating financial policies and expectations to all patients.
5. Check-in and check-out, and all other administrative roles when needed.
6. Learn Insurance verification as time allows.
7. Handle large volume of incoming patient calls expeditiously, providing accurate information on organizational policies.
8. Prepare and send outgoing faxes, scanned documents, and mail and parcels.
9. Become proficient in the use of the organization’s information systems
10. Appropriate handling of sensitive patient information compliant with applicable governing regulations regarding such information.

Position Requirements:    

1. Bachelor's degree - preferably Healthcare Management or extensive applicable experience
2. Previous experience of at least two years in a medical office environment, handling large cash payments - preferably women's health experience.
3. Ability to work independently with minimal supervision on a daily basis
4. Attention to detail and a high level of accuracy required for account-related work.
5. Ability to remain calm and professional when dealing with patients who may be upset about financial issues
6. A compassionate demeanor with patients and coworkers.

Benefits/Perks:

1. 401(k)
2. Dental insurance
3. Disability insurance
4. Health insurance
5. Life insurance
6. Paid time off
7. Retirement plan

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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